Online Software Request Form

LBCC Computer Lab or Google Apps (GA) Software Installation Request Form

PLEASE READ:

Computer Lab Support Specialists have established the following guidelines to facilitate the many requests for software changes in LBCC Computer Labs or GA. If you are about to request a software change in any LBCC Computer Lab or GA, it is important to be familiar with, and follow these guidelines before filling out the Software Installation Request Form (SIRF) at the bottom of this page. By following these software installation guidelines we can accommodate most software installation requests. Please understand that some software may not be able to be installed on our lab machines.

Software Installation Guidelines for LBCC Computer Labs and GA

Does the software comply with the Americans with Disabilities Act (ADA)?
LBCC is required to use technology that is accessible to every student. Under new laws, we may not wait for a disability request to design access. Therefore, prior to purchasing or using software for student use, you must determine how students with disabilities (low vision, blind, deaf, other) will be able to access the full benefits of this program. You may consult with Disability Services for guidance; they will not be able to do programming for you, but they will be able to help you assess accessibility. Please do not purchase or recommend any software until LBCC's legal requirement to design equal access has been met.

How do I get software installed in a lab?
After reading these guidelines, just click the On-line form link at the bottom of this page to open and fill out the Software Installation Request Form (SIRF). Be sure to check the box of the appropriate lab(s) contact person for the area that you wish to have your software installed (see below). Check multiple boxes to install the software in multiple locations.

When do I need to request my software installation?
To allow adequate time to test and install new software, Software Installation Request Forms (SIRFs) are due on the same date as book orders are due in the Bookstore for the next term. A reminder email about Software Installation Request Form (SIRF) is sent to the EVERYONE group two weeks before the due date.

What happens if I don't meet the deadline for turning in the SIRF?
We will make every effort to install the software in a timely manner to minimize the impact on the students' learning experience. However, it takes time to test and then install software on multiple computers in multiple locations. The later the SIRF is received after the deadline, the less likely your request can be fulfilled by the beginning of the next term. In the event overtime is required, overtime costs may be charged back to the Department or Division requiring the software.

Why is it that some software can't be installed?

Not ADA compliant: ALL software in use at LBCC must conform to ADA guidelines, or have pre-established alternatives that provide students with disabilities equal access to the full benefits of the software.
Data Security: The addition of some applications or web plug-ins can cause security breaches in the college computer systems, and can make the information stored on computers available for off-campus unauthorized access.
Shareware/Freeware constraints: These programs usually require licensing after a set time limit and Linn-Benton Community College can be held accountable for unlicensed software. Shareware and freeware programs can also cause disruption with system files and can harbor viruses.
Incompatibility issues: Testing and troubleshooting may prove the software to be incompatible with currently installed software applications. Computer disks or CD's included in textbooks often require the user to install a simple setup program to be able to access the data on the CD. Installations of these programs can over-write system files on the target computer(s) and can cause unexplained system crashes and/or existing software to not function as desired.
Licensing: The software is not appropriately licensed for use at LBCC
Duplication The feature(s) of the requested software are available via other previously installed software. Contact speicalist below for more information.

How do Computer Lab Specialists solve software problems?
Licensed, ADA-compliant software is first installed and tested on a test machine. Problems encountered during this process are often resolved by contacting the software manufacturer. You may be requested to test it, also.

In which Computer Lab should my software be installed?
The LBCC Computer Labs listed below provide computers, general software, and assistance for students to complete assignments using word processors, spreadsheets, and Internet or e-mail access. Some labs offer special software such as Diet Analysis, Accounting, Programming, Graphics, or other instructor requested software. In addition, there are some specialty labs for courses in Computer/Business, Graphics, Drafting and Engineering Graphics, Electronics and Math, and Distance Education.

Location	Computer Lab Specialist	Phone Number
Benton Center	Steve Gribble	757-8944 (ext. 5108) / 917-4351
Business Division / Forum Computer Labs	Leighana Coe	917-4473
Eng. & Indust. Tech. Labs	Alf Price	917-4553
Learning Center Lab	Shay Newman	917-4698
Lebanon Center	Steve Gribble	917-4351
Media Carts & Lectern's	Whit Hamilton	917-4652
Sweet Home Center	Steve Gribble	917-4351
Disability Services Support Lab	Carol Raymundo	917-4832
IA232 / NSH108 Writing Labs	Steve Gribble	917-4351

Who can I call if I need help or have questions?
Any Computer Lab Specialist above can answer questions about their Computer Lab or the SIRF. If you aren't sure which person to ask, or have general questions about LBCC Computer Labs, contact Shelly Ellingson at 917-4362.

VALID SOFTWARE LICENSE REQUIRED:
The Department or Division requesting software installation is responsible for the purchase, maintenance, and proof of software licenses.

On-Line Computer Lab Software Installation Request Form (SIRF)